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Visual Pixel

Terms & Conditions

These Terms and Conditions ("Terms") govern your use of the website https://visual-pixel.com (the "Website") and set out the basis on which we provide information and services. Please read them carefully. By using the Website or engaging our services, you agree to these Terms.

1. About us

The Website is operated by Visual-Pixel Digital Ltd ("Visual-Pixel", "we", "us" or "our"), a company registered in England and Wales.

  • Company number: 13891614
  • Registered office: Flat 207 Chevette Court Kimpton Road, Luton, Bedfordshire, United Kingdom, LU2 0GS
  • Email: hello@visual-pixel.com

In these Terms, "you" and "your" mean the person accessing the Website or the client engaging our services, as the context requires.

2. Acceptance of these Terms

By accessing or using the Website, you confirm that you accept these Terms and agree to comply with them. If you do not agree, you must not use the Website. We may update these Terms from time to time (see Section 15), and your continued use of the Website means you accept the current version.

3. Use of the Website

You may use the Website for lawful purposes only. You agree not to:

  • use the Website in any way that breaches applicable law or regulation;
  • attempt to gain unauthorised access to the Website, its servers or any connected systems;
  • introduce viruses, malware or other harmful material;
  • use the Website to transmit unsolicited marketing or spam;
  • scrape, copy, republish or exploit Website content except as permitted in Section 4; or
  • use the Website in any way that could damage, disable or impair it, or interfere with any other user's use of it.

We may suspend, withdraw or restrict access to all or part of the Website at any time without notice. We do not guarantee that the Website, or any content on it, will always be available or uninterrupted.

4. Intellectual property

All content on the Website — including text, graphics, logos, images, video, design, layout and branding — is owned by or licensed to Visual-Pixel Digital Ltd and is protected by intellectual property laws.

You may view and print content from the Website for your own internal, non-commercial reference. You must not otherwise copy, reproduce, distribute, modify or use any content without our prior written consent. The Visual-Pixel name, logo and brand are trademarks of Visual-Pixel Digital Ltd and may not be used without permission.

Case studies, client names and results shown on the Website are used with permission where required and remain the property of their respective owners.

5. Our services

The Website provides information about our services. Any engagement to provide services is subject to a separate written agreement, proposal or statement of work ("Engagement Agreement") between us and the client, which sets out the specific scope, deliverables, fees, payment terms, duration and notice periods. Where there is any conflict between these Terms and an Engagement Agreement, the Engagement Agreement takes precedence in respect of that engagement.

Engagements typically begin from £4,995 per month, with the exact fee confirmed in the Engagement Agreement. Unless expressly stated otherwise, advertising spend (media spend) is paid by the client directly to the relevant advertising platforms (such as Google, Meta and TikTok) and is separate from, and additional to, our management fees.

6. No guarantee of specific results

We provide our services with reasonable skill and care and draw on proven frameworks and experience. However, marketing outcomes depend on many factors outside our control, including your product or service, market conditions, budget, third-party platforms and your own responsiveness.

We do not guarantee any specific result, ranking, revenue figure, lead volume, return on ad spend or other performance outcome, and any figures, case studies, forecasts or examples shown on the Website or in proposals are illustrative of past or projected performance only and are not a promise of future results.

7. Client responsibilities

To enable us to deliver our services, you agree to:

  • provide accurate, complete and timely information, materials, access and approvals;
  • grant and maintain the platform access, accounts and permissions we reasonably require;
  • ensure that any materials you provide do not infringe third-party rights and comply with applicable law;
  • comply with the terms, policies and advertising guidelines of any third-party platform used; and
  • pay all fees and platform spend when due.

Delays or failures in meeting these responsibilities may affect timescales and outcomes, for which we are not responsible.

8. Third-party platforms

Our services often rely on third-party platforms (such as Google, Meta, TikTok, email and CRM providers, and analytics tools). Your use of those platforms is subject to their own terms and policies, and we are not responsible for their availability, performance, decisions (such as ad account restrictions or disapprovals) or any changes they make. Where accounts are created or managed on your behalf, ownership of those accounts remains with you.

9. Fees and payment

The fees, payment schedule and payment method for any engagement are set out in the relevant Engagement Agreement. Unless stated otherwise, fees are exclusive of VAT and are payable in accordance with that agreement. Standard payment terms are invoiced monthly, due within 15 days otherwise a late-payment interest will be incurred.

10. Confidentiality

Each party may receive confidential information belonging to the other during an engagement. Both parties agree to keep such information confidential and to use it only for the purposes of the engagement, except where disclosure is required by law. This does not apply to information that is or becomes publicly available other than through a breach of these Terms.

11. Limitation of liability

Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law.

Subject to the above, and to the fullest extent permitted by law:

  • we will not be liable for any loss of profits, loss of revenue, loss of business, loss of anticipated savings, loss of data, or any indirect or consequential loss arising out of or in connection with the Website or our services; and
  • our total liability to you arising out of or in connection with an engagement, whether in contract, tort (including negligence) or otherwise, will not exceed [INSERT CAP, e.g. the total fees paid by the client to us in the [3] months preceding the event giving rise to the claim].

The Website and its content are provided "as is". We make no warranties, express or implied, about its accuracy, completeness or fitness for a particular purpose.

12. Indemnity

You agree to indemnify us against any claims, losses, liabilities and costs arising from your breach of these Terms, your misuse of the Website, or any materials or instructions you provide to us that infringe third-party rights or breach applicable law or platform policies.

13. Testimonials and reviews

Testimonials, reviews and results featured on the Website reflect the experiences of specific clients and are shared with their consent where required. They are not a guarantee that you will achieve the same or similar results.

14. Links to other sites

The Website may contain links to third-party websites. These links are provided for convenience only, and we have no control over and accept no responsibility for the content, products or services of those websites.

15. Changes to these Terms

We may revise these Terms at any time by updating this page. The version in force is the one published on the Website at the time you use it. Please check this page periodically to stay informed of any changes.

16. Termination

We may suspend or end your access to the Website at any time if you breach these Terms. Termination of any service engagement is governed by the relevant Engagement Agreement.

17. Governing law and jurisdiction

These Terms, their subject matter and their formation are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.

18. Contact us

If you have any questions about these Terms, please contact us:

Visual-Pixel Digital Ltd Email: hello@visual-pixel.com Flat 207 Chevette Court Kimpton Road, Luton, Bedfordshire, United Kingdom, LU2 0GS